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Aviva offers rehab service to PMI customers

Aviva UK Health has opened up its rehabilitation service Back-Up to individual and small group private health insurance customers.

The service, which was originally available to its own staff and corporate customers, utilises evidence based medical guidelines for managing back and neck pain.

Rather than having to wait to see their GP, customers are referred to the Back-Up service to speak to a dedicated case manager who conducts an assessment and offers advice and support followed by a rehabilitation plan.

Aviva’s UK Health business clinical development manager Mark Sharpe says: “Evidence now shows that tailoring treatment plans to the individual’s personal needs, has a far better out-come for all parties – the individual recovers quicker, employers benefit from reduced sickness absence costs and our medical insurance claims costs, and therefore future premium increases, are controlled.”


The FSA system has failed

The FSA trots out it will address the concerns of the FOS under its “regular supervisory process”. Is that the process that has failed to have any impact for the last 10 years?


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