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Aviva hit by pension payments blunder


Hundreds of pensioners have been paid the wrong pension for years after calculation errors by Aviva.

The Daily Telegraph reports around 700 workers have been affected who worked for the RAC between 1990 and 1993.

The newspaper puts the total number of Aviva customers to have recently affected by pension errors at 82,000.

One reader who retired two years ago received a third of the pension income she was supposed to be paid.

The issue was detected as part of a routine spot check.

Aviva is writing to all affected customers and is issuing compensation for lost income.

A spokesman says: “As part of our ongoing reviews on behalf of the Trustee Board, we identified an error made by the previous administrators of a specific pension scheme, which meant that some people have not been receiving as much pension as they should have in retirement benefits from this scheme.

“We have been working with the Trustee Board to resolve the matter for those members affected. We are sorry for any inconvenience this has caused and are resolving this matter as a priority.”

Last year Aviva set aside £323m to deal with underpayments on pensions, insurance and savings products affecting more than four million people.



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There are 2 comments at the moment, we would love to hear your opinion too.

  1. Quite ironic that the banner next to this article was a link to “Aviva chief urges Govt to loosen advice regulations”

    Perhaps not such a good idea if they can’t even pay people the correct amounts?

  2. If the errors were on that scale, it is curious that members and scheme administrators spotted nothing.

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