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Availability for clients key to adviser success

Many advisers believe their availability to spend time with clients is the primary factor in them determining the value of the service they pay for, research shows.

A survey conducted by consultancy Adviser Home found more than 80 per cent of advisers ranked ‘confidence and trust that we are available when needed’ as ‘very important.’

A similar amount also selected ‘our understanding of client needs’ as very important.

Advisers felt the next most highly-ranked determiner of advice quality was offering a holistic service, followed by conducting regular reviews.

On the lower end of the results, 50 per cent of adviser respondents said platform selection was inconsequential in clients’ eyes, while 20 per cent ranked it as “unimportant.”

Securing the best deal from fund managers and third party providers also ranked low in adviser respondent’s feelings toward their client’s value on their service.

Damian Davies: How to ensure clients love paying your fees

Just over 10 per cent ranked it as ‘very important’, while over a third classed it as ‘neither important nor unimportant’.

Adviser Home says: “From an adviser perspective the work that they do with clients is important because of their empathy with clients and the trust the clients place in them.

“These are not variables that are considered closely in regulatory terms and advisers feel that the edifice of rules and mandatory processes are couched in somewhat mechanical terms and fail to support the work that advisers do with their clients.”


Former Standard Life Aberdeen chief eyes role with fintech firm

Former Standard Life Aberdeen chief executive Martin Gilbert is set to become chair of banking challenger Revolut, according to reports. The Financial Times reports that Gilbert, who helped found Aberdeen Asset Management and shared chief executive duties with Keith Skeoch after the firm’s merger with Standard Life, will soon take up the post after being […]


Aegon snaps up long-serving Standard Life employee

Aegon has appointed Leigh-Ann Plenderleith as its chief actuary and financial strategy director to drive the strategy for capital management, asset/liability matching and market consistent value across the business. Plenderleith joins this month from Standard Life where she has worked for 19 years and will report to chief financial officer Stephen McGee. She replaces James […]

Auto-enrolment: tips for employers

The Pensions Regulator (TPR) has released advice on communications for employers, including three tips to help you with your auto-enrolment duties. 1. Allow enough time to select your pension schemeIt’s recommended that you start to prepare for auto-enrolment at least 12 months in advance of your staging date; additionally, give yourself time to choose the […]


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