Kevin Carr

Protection Watch: Fresh thinking and power to the people

Protection Review chief executive Kevin Carr looks at recent market events Power to the people Now in its third year, the Protection Distributors Group has recently launched its “Claims Charter”, which aims to improve the basic levels of best practice undertaken by insurers when dealing with claims. Over the last two years, the group has […]

Protection Watch: Aviva’s relevant life update and paying out on claims

Protection Review chief executive Kevin Carr looks at recent market events Should we pay more claims? According to The Syndicate 2018 research, the public have fairly low expectations that insurers will pay claims. However, many people strongly believe that more claims should be paid, sometimes even in the event of non-disclosure. Some 80 per cent […]

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Protection Watch: Earlier claims payment and critical illness compared

Protection Review chief executive Kevin Carr looks at recent market events Paying claims earlier Paying claims is the most important thing the protection industry does – but paying claims sooner comes a close second. British Friendly has received praise from brokers for trialing a new “immediate support payment” for claims received on income protection policies. […]

Protection Watch: Reducing complexity and outsourcing to advisers

Protection Review chief executive Kevin Carr looks at recent market events Products: Stripping it back There is a fine line between making protection products better and making them more complex by default. Waiver of premium, terminal illness benefit, counselling services and so on – they are all generally great add-ons with real customer value. But […]