Kevin Carr

Protection Watch: Benefits at risk and the best protection questions

Protection Review chief executive Kevin Carr looks at recent market events Answering the best protection questionsSince moving into the world of PR more than a decade ago, I have developed a few favourite statements and questions. “The answer is yes, what is the question?” is a good one for journalists and, for clients, “thought leaders […]

Protection Watch: the shape of market disruption

Protection Review chief executive Kevin Carr looks at recent market events Can protection market really be disrupted?Will a tech giant or global brand one day come in and disrupt the market overnight? And even if so, would much really change? Compared with other industries, not a lot has changed in protection. We put paper forms […]

Protection Watch: The price of happiness and clarity on benefits

Protection Review chief executive Kevin Carr looks at recent market events DWP clarity on benefits and protection insurance Earlier this year, the government clarified that income from an insurance policy specifically to cover mortgage payments would not be counted when assessing entitlement to means-tested benefits. This is relevant to protection advisers, especially those arranging mortgage […]

Protection Watch: Is product innovation on the way?

Protection Review chief executive Kevin Carr looks at recent market events New rules, new products The government has announced that income from an insurance policy, such as income protection or mortgage payment protection, which is specifically to cover mortgage payments, will not be counted when assessing entitlement to means-tested benefits. This is a huge breakthrough […]

Protection Watch: Fresh thinking and power to the people

Protection Review chief executive Kevin Carr looks at recent market events Power to the people Now in its third year, the Protection Distributors Group has recently launched its “Claims Charter”, which aims to improve the basic levels of best practice undertaken by insurers when dealing with claims. Over the last two years, the group has […]

Protection Watch: Aviva’s relevant life update and paying out on claims

Protection Review chief executive Kevin Carr looks at recent market events Should we pay more claims? According to The Syndicate 2018 research, the public have fairly low expectations that insurers will pay claims. However, many people strongly believe that more claims should be paid, sometimes even in the event of non-disclosure. Some 80 per cent […]

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Protection Watch: Earlier claims payment and critical illness compared

Protection Review chief executive Kevin Carr looks at recent market events Paying claims earlier Paying claims is the most important thing the protection industry does – but paying claims sooner comes a close second. British Friendly has received praise from brokers for trialing a new “immediate support payment” for claims received on income protection policies. […]

Protection Watch: Reducing complexity and outsourcing to advisers

Protection Review chief executive Kevin Carr looks at recent market events Products: Stripping it back There is a fine line between making protection products better and making them more complex by default. Waiver of premium, terminal illness benefit, counselling services and so on – they are all generally great add-ons with real customer value. But […]