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Ascentric shuts platform for four days to finish migration work

Technology-tablet-computer-ipad-business-businessman-700.jpgAscentric shut both its existing and newly-built platform today as it looks to finish moving clients to the Bravura-backed proposition.

Owner Royal London has decided to close the platform from Friday 4 to Monday 7 January based on the experience of the first phase of migration that happened in April.

The provider says it wants to ensure the process is carried out as effectively as possible and has communicated with everyone so they understand what is going on.

Royal London first communicated plans with users in an email sent on 7 December and followed this up in a monthly bulletin issued on 14 December.

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The closure times were included on the login pages of both platforms two weeks in advance while users were sent a reminder email yesterday.

Ascentric head of sales and marketing Justin Blower says: “Our intention has always been to migrate clients to the new platform efficiently and we therefore took the decision to take the platform down for two business days to allow ourselves time to do that.

“We learned valuable lessons from the first phase of migration that we carried out in April and our approach has been informed by this experience.”

He adds: “We continue to be open with our users about our approach and began communicating with them about this in early December. The majority have been supportive of this approach.

“This will be the last big migration that we carry out and we will only have a very small number of clients yet to go through this process.”



End in sight for Ascentric replatforming

Royal London expects the migration of Ascentric assets to the new Bravura-backed platform to be completed by the end of the year. Money Marketing reported in July Royal London-owned platform Ascentric had transferred just 10 per cent of assets to its new platform with no date confirmed for the next phase. However, Royal London chief executive Phil […]


Ascentric still to transfer 90% of assets to new platform

Royal London-owned platform Ascentric has transferred just 10 per cent of assets to its new platform with no date confirmed for the next phase. Ascentric is moving from proprietary technology to Bravura software and the first stage of the migration took place in April. An Ascentric spokeswoman confirms just 10 per cent of assets have […]


Ascentric boss departs as platform losses continue

Chief executive at Royal London-owned platform Ascentric Jon Taylor has stepped down after more than three years in the role. Taylor is replaced by Rob Regan who is Royal London group operations director. According to the provider, Regan has been working on Ascentric for the past 12 months and also sits as a director on […]

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  1. Well, I never got any emails.

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