View more on these topics

ASA upholds complaints against claims chaser over PPI texts

The Advertising Standards Authority has upheld three complaints against claims management company Data Supplier over unsolicited texts relating to payment protection insurance.

Two complainants received a message from Data Supplier stating: “We have been trying to contact you regarding your PPI Claim, we now have details of how much you are due, just reply CONFIRM and we will call you back”.

A second complainant received a text from the same Mumbai-based company which reads: “Our records indicate you may be entitled to £3,750 for the accident you had. To claim for free just reply CLAIM to this msg. To stop text STOP”.

The texts breached the terms of the UK code of non-broadcast advertising, sales promotion and direct marketing, relating to misleading advertising, substantiation and database practice.

Data Supplier did not respond to the ASA’s enquiries but the company has been instructed not to send texts to consumers again unless they have their explicit permission.

The ASA says: “The ASA was concerned by Data Supplier’s lack of substantive response and apparent disregard for the Code, which was a breach of CAP Code rule 1.7 (Unreasonable delay). We reminded them of their responsibility to provide a substantive response to our enquiries and told them to do so in future.

“We noted that we had not seen any evidence to show that the recipients of the texts had given their explicit consent to be included on the Data Supplier’s database. We also understood that none of the recipients had recently had accidents or considered themselves to be eligible to make a PPI claim, and that the texts did not identify who the message had been sent from. For those reasons we concluded that the texts were unsolicited and misleading, and were therefore in breach of the code.”

Recommended

3

Nottingham and Shepshed building societies agree merger

Nottingham Building Society and Shepshed Building Society have agreed in principle to a merger which is expected to be effective from 1 July. Subject to the approval of Shepshed members and the FSA, members of Shepshed will have access to the full range of products and services from Nottingham in addition to use of the […]

New mortgage advances rise 7% in Q3

New mortgage advances increased 7 per cent in the third quarter of this year to £40bn, up from £37bn in Q2, according to the latest FSA mortgage lending data. New commitments fell 10 per cent from £40bn in Q2 to £36bn last quarter. The value of outstanding loans totalled £1.23trn, rising marginally from £1.2trn in […]

iPipeline offers automatic platform client verification

iPipeline plans to enable platforms to integrate automatic client verification for adviser charging agreements and eliminate the need for wet signatures. American technology firm Ipipeline acquired Assureweb in May from shareholders Prudential, Aegon, Friends Life, Scottish Widows and Aviva. The firm says its iGo technology allows clients to sign agreements electronically through e-signatures where a […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

There are 3 comments at the moment, we would love to hear your opinion too.

  1. What the article does not mention is that each time you reply to the fraudster your phone is charged £6

  2. Ok, so they are breach of the code. What now? A fine? Shut them down? Or let them carry on until someone else complains!

  3. And what’s the MoJ doing about it? Apparently nothing.

    In another case, the ICO, not the MoJ, recently took action against some outfit for spam texting or e-mailing.

    When asked why the rule in its own code prohibiting cold calling appears not be enforced, the MoJ told me that that rule applies only to recipients registered with the TPS, as specified in the rules of the DMA, which means that, as far as the MoJ is concerned, the scourge of CMC’s cold calling anyone else is acceptable.

    So, clearly, the MoJ is content to delegate various aspects of its enforcement duties to the ASA, the ICO and the DMA. One wonders just what elements of its own rules the MoJ does actually enforce. And now we learn that the FCA is to regulate payday loan sharks. What an incredibly useless outfit it is.

Leave a comment

Close

Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm

Email: customerservices@moneymarketing.com