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Developing a claims experience with customers in mind

Ross Jackson – Senior Protection Marketing Manager, Royal London ‘Only available online’, ‘no home delivery on this product’, ‘you must apply in-branch’. Is it me or do many businesses still structure their services in a way that suits them? It’s not something that would be considered acceptable in today’s protection industry though admittedly it has felt […]

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SJP positive on academy growth

St James’s Place is positive about the growth of its 250-strong academy despite reporting a loss in its advice arm for 2017 earlier this month. The restricted advice giant posted a loss of £35.4m for 2017, an increase on the £24.8m loss in 2016. A breakdown of SJP trainees provided to Money Marketing by the […]

Investment Insight: China is opening for business

Three considerations for investors in the region It is no secret that China’s financial markets have gradually been opening up over the past decade. With the inclusion of domestic A-shares in MSCI’s emerging market indices this year, 2018 could potentially be a watershed year for the country’s growing influence on financial markets. For now, this […]

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