Apfa has called on the Government’s new single guidance body to tell consumers that an initial conversation with an adviser is “always free”.
The Government said in October it would create a single organisation to deliver guidance on pensions, money and debt advice that will replace the Money Advice Service, The Pensions Advice Service and Pension Wise.
In its response to the Government’s consultation on its plans, Apfa says a generic guidance service cannot replace “personal, targeted advice” and that the new body should work with other organisations to explain to consumers the options available to them.
Apfa also says the current MAS retirement adviser directory service should be taken over by the new guidance body.
The consultation response adds: “It should also be highlighted that the initial conversation with an adviser is always free as the first meeting is the opportunity to discuss and, if the service is wanted, agree the fee arrangement going forward.”
The MAS website makes it clear that “many” advisers offer an initial meeting free of charge.
It says: “This isn’t designed to give you specific advice about your situation. It’s a chance to see how they work, how much they charge and to get a sense of whether you feel comfortable with them.”