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Sam Rees-Adams: Mastering the art of communication

Financial planning, like any other people business, relies on communication and the power of the exact words you use should never be underestimated. The planning process affords many different opportunities to communicate with clients, both verbally and in writing. Some forms of communication you have complete control over (website, client brochures) while others have information […]

Nigel Benton: Rise to the challenge, reap the rewards

The appeal of working in the financial services industry has always been great but many young people will likely turn to banks, building societies and insurance providers when looking to start a career in the space. Meanwhile, the specialised financial advice sector is often overlooked as an entry point. To succeed in this arena you […]

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German finance minister dampens hopes of Greece bailout deal

Germany is pessimistic on the prospects of reaching a deal on Greece’s bailout in talks scheduled for next week, the FT reports. Germany’s finance minister has virtually ruled out a deal from the summit attended by eurogroup finance ministers, due to be held in Riga, Latvia on 24 April. “Nobody expects that there will be […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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