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Angry advisers have to abandon exam due to fact-find blunder

The ifs School of Finance has apologised after its online exam system suffered a technical failure at 22 testing centres across the UK, leaving advisers unable to take the advanced financial advice exam.

Candidates sitting the 1pm exam last Friday were given the wrong client fact-find, which prevented them from completing the test.

Seven advisers in the Bristol testing centre walked out after waiting for more than two hours without being told whether the exam had been cancelled or not.

Sunday Financial Group IFA Geoffrey Bartlett says: “We were kept waiting for some time and we had to contact the ifs when we were not given any information about when the problem would be solved. The level of rage and anger inside the building was awesome.”

The ifs says the problem was due to a failure of the system provided by online testing centre Pearson VUE.

A spokesman says: “We apologise unreservedly for the inconvenience and stress this caused and regret that such a situation occurred. We will be working with Pearson VUE to make sure it puts steps in place to prevent this from happening again.

“All affected students will be contacted and offered alternative examination dates.”

A Pearson VUE spokesman says: “Pearson VUE apologises for the inconvenience caused to all the candidates affected.”

Quainton Hills Financial Planning director Gordon Bowden says: “This is extremely disappointing for all the advisers who were unable to take the exams. One of the ifs’s main remits is to provide adviser exams and you would hope it could at least provide that service efficiently.”

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