Aifa is experimenting with the idea of providing customer care managers for the major networks and support services grounds as a way of promoting Aifa and allowing a better flow of information to members.David Severn responded to a query from a network member at the roadshow by saying that Aifa was piloting a customer care scheme with SimplyBiz. Aifa has also dev- eloped a micro-site on the SimplyBiz website. Aifa director of policy Faye Goddard says if the pilot is successful, it will be rolled out to other networks.She said having dedicated care staff to deal with individual networks will develop a better relationship with members. Goddard said there has been difficulty keeping up to date with members leaving and joining networks but this initiative should solve the problem.
As the general election draws nearer, I have been thinking about the state of British politics and the way New Labour are running this country. I am so fed up with the Government I want to scream. Let me give you a few recent examples. I have just received a speeding ticket for driving at […]
IFAs struggling to meet the June 1 depolarisation deadline are still waiting to get an FSA CD-Rom calculator designed to help them with the menu payment system.
In the Money Marketing article headlined, FSA aims to boost its service standards, you report that IFAs have questioned the confidentiality of the questionnaire which will be held by NOP, the marketing agency we have appointed. I can assure MM readers that NOP will not be giving us the names of the firms which respond. […]
As the general election draws nearer, I have been thinking about the state of British politics and the way New Labour are running this country. I am so fed up with the Government I want to scream.
Sarah Scott – Marketing Consultant, Royal London This month sees the return of Renton, Sickboy, Begbie and Spud in the sequel to the film Trainspotting. Just over 20 years later, we return to see exactly how life treated the characters whose lifestyle was less than ideal back in 1996. Did they choose a job, choose […]
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HM Revenue & Customs has published guidance on how new income tax bands in Scotland will affect pension schemes and their members. The note is a response to the Scottish Government’s confirmation it will introduce five income tax bands for 2018/19. Pension savers in Scotland currently receive pension tax relief at their marginal rate but […]
SimplyBiz Group is considering an initial public offering of £150m on the London Stock Exchange. According to a Reuters report, the potential float could value the company between £140m and £155m and is expected to raise £30m of new money. SimplyBiz joint group chief executive Matt Timmins confirms the business has recently appointed Zeus Capital as […]
Brewin Dolphin has been ranked the preferred DFM in a Money Marketing survey of advisers and paraplanners, well ahead of the next most favoured, Quilter Cheviot. Thirty-three per cent of respondents listed the business as their preferred DFM, followed by 10.2 per cent responding in favour of Quilter Cheviot. LGT Vestra, Brooks Macdonald and Parmenion […]