Aifa is experimenting with the idea of providing customer care managers for the major networks and support services grounds as a way of promoting Aifa and allowing a better flow of information to members.David Severn responded to a query from a network member at the roadshow by saying that Aifa was piloting a customer care scheme with SimplyBiz. Aifa has also dev- eloped a micro-site on the SimplyBiz website. Aifa director of policy Faye Goddard says if the pilot is successful, it will be rolled out to other networks.She said having dedicated care staff to deal with individual networks will develop a better relationship with members. Goddard said there has been difficulty keeping up to date with members leaving and joining networks but this initiative should solve the problem.
As the general election draws nearer, I have been thinking about the state of British politics and the way New Labour are running this country. I am so fed up with the Government I want to scream. Let me give you a few recent examples. I have just received a speeding ticket for driving at […]
IFAs struggling to meet the June 1 depolarisation deadline are still waiting to get an FSA CD-Rom calculator designed to help them with the menu payment system.
In the Money Marketing article headlined, FSA aims to boost its service standards, you report that IFAs have questioned the confidentiality of the questionnaire which will be held by NOP, the marketing agency we have appointed. I can assure MM readers that NOP will not be giving us the names of the firms which respond. […]
As the general election draws nearer, I have been thinking about the state of British politics and the way New Labour are running this country. I am so fed up with the Government I want to scream.
Sarah Scott – Marketing Consultant, Royal London This month sees the return of Renton, Sickboy, Begbie and Spud in the sequel to the film Trainspotting. Just over 20 years later, we return to see exactly how life treated the characters whose lifestyle was less than ideal back in 1996. Did they choose a job, choose […]
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The Work and Pensions select committee is launching a new inquiry into defined ambition pension schemes, which were legislated for but not fully implemented in 2015. The inquiry will consider whether collective defined contribution arrangements can give better outcomes than traditional DC plans, how they might be governed and whether seriously underfunded defined benefit schemes […]
Never forget that everything counts. Every aspect of your business says something about who you are, what you value and the kind of experience a client can expect to have should they choose to give you the time of day. Brochures, employees, products, packaging, wallpaper, flowers, absence of flowers – each small detail is communicating […]
Mick McAteer on being a ‘critical friend’ to the industry