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Aegon rolls out tele-claims service for protection

Aegon is rolling out its tele-claims service for critical illness and terminal illness claims following a successful pilot.

In November revealed that Aegon was running a tele-claims pilot until December in a bid to reduce the time it takes for claims to be paid.

The results of the pilot showed that 69 per cent of customers making a claim opted to choose the tele-claims method rather than the traditional paper-based claims process.

The average time for a claim decision to be made was also reduced from ten weeks to five weeks using the service.

Aegon head of underwriting and claims Matt Rann says: “The feedback from our pilot has been extremely positive which is why we have made the decision to roll this out, initially for critical illness and terminal illness claims.”

Rann says the service will soon be available for income protection, waiver of premium and total and permanent disability claims.


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