View more on these topics

Aegon rolls out tele-claims service for protection

Aegon is rolling out its tele-claims service for critical illness and terminal illness claims following a successful pilot.

In November Moneymarketing.co.uk revealed that Aegon was running a tele-claims pilot until December in a bid to reduce the time it takes for claims to be paid.

The results of the pilot showed that 69 per cent of customers making a claim opted to choose the tele-claims method rather than the traditional paper-based claims process.

The average time for a claim decision to be made was also reduced from ten weeks to five weeks using the service.

Aegon head of underwriting and claims Matt Rann says: “The feedback from our pilot has been extremely positive which is why we have made the decision to roll this out, initially for critical illness and terminal illness claims.”

Rann says the service will soon be available for income protection, waiver of premium and total and permanent disability claims.

Recommended

An Ingenious idea

Ingenious Investments – Entertainment VCTs 1 and 2 D Shares

Cofunds founder Creak sets up own firm

Cofunds co-founder and former business development director Andy Creak has set up his own financial services firm. The new company is called RPlan and is based in Chelmsford, with Creak as managing director. The firm was incorporated at Companies House in January. On social networking site LinkedIn, Creak says RPlan will help people to be […]

RBS beats downbeat forecasts with loss of £3.6bn

Royal Bank of Scotland produced a better than expected result with a £3.6bn loss for last year. The loss is an improvement from a £24.3bn loss in 2008, and many commentators had been predicting losses of £5bn for 2009. Chairman of the bailed-out bank Philip Hampton says the losses were driven by the legacy of […]

Stewart becomes director of sales

Hornbuckle Mitchell marketing director Mary Stewart has been appointed director of sales and marketing following the resignation of head of sales for London Elaine Turtle.

Tax avoidance (the fight goes on)

In recent times, we have witnessed high-profile celebrities and sports stars make the headlines for potential tax liabilities on ‘failed’ tax avoidance schemes. We are now used to reading about these individuals, but what about those who advise on such schemes? Read more

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com