Of the paid claims, most common reasons to claim were back problems, accidents and mental health issues.
The 7 per cent of declined claims were due to non-disclosure.
Aegon Scottish Equitable claims manager Helen Morris says: “We can see a number of trends in our figures and the results show an increase in claims for stress and depression. It could be that this increase is linked to the current financial climate.”
Aegon has now launched a new website to help advisers understanding claims.
Morris says: “This new website features all the tools and information an adviser needs to help their clients understand the claims process and how to avoid non-disclosure occurring, as well as testimonials from claimants and some valuable case studies.”