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Aegon completes move of 400,000 Cofunds’ clients to new platform

Technology-People-Moving-Business-Finance-700.jpgAegon has completed its technology upgrade of Cofunds’ advised customers, moving more than 400,000 clients to a new platform over the weekend.

Cofunds investor portfolio service and institutional service upgraded to the new Aegon platform in December and March, respectively.

Aegon chief distribution and marketing officer Mark Till says through the three upgrades more than £100bn of assets have moved to the new technology.

Till says: “After a busy weekend, we’re pleased to confirm the technology upgrade has completed. Intermediaries and their clients will from today start using the new Aegon Platform.”

He says: “A number of advisers took part in the upgrade testing this weekend, logging into the system, accessing their customer records, and reviewing valuations and models amongst other tests.”

“We know that with such a major upgrade of our platform we’re expecting many users will want to login so we’ve made every effort to ensure we can meet high levels of demand on our website and contact centre, but we expect the first few days of operation to be exceptionally busy.”

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Till says it will be a long time before Aegon undertakes a project of such complexity or that involves as many advisers and clients again.

He says: “At launch we’ll be listening carefully to feedback from advisers and aiming to help them become familiar with the platform and embed it as part of their daily business.”


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There are 3 comments at the moment, we would love to hear your opinion too.

  1. Patrick Schan 8th May 2018 at 11:34 am

    I was on the telephone to Aegon, just now. Slow to answer, then could not hear the recorded message clearly. Then someone answered and it was too loud and with loads of background noise so still hard to communicate with them. Couldn’t help me log in. Couldn’t carry out my request, on behalf of the client, themselves.
    Systems problem (surprise surprise).

    12 minutes, in total, for no help, just aggravation.

    Total shambles.

    • Philip Castle 8th May 2018 at 6:23 pm

      Patrick, that is making them look good tehn compared to some practices at AVIVA and especially Phoenix.
      All these firms seem to have systemic issues with regard TCF principle 6 and the FCA appear to be deaf and blind to what is going on as they certainly seem very much the third monkey on the issues (speak no … monkey)

  2. No access at all. No valuations. No Unipass. User access rights not migrated over. And that is just a start. What we can see in terms of reports are worrying too – have to come out of one area to get a report for a client. I am sure for the privilege few who have tested it that the platform works for their method of working.

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