Up to 107 advisers across six UK locations were unable to take their RO exams at CII centres after a system failure on Monday.
The CII noticed the problems when candidates in Birmingham, Newcastle, Manchester, Southampton, Bradford and Norwich were unable to load the online exam on Monday morning. Afternoon candidates were then informed their exams had also been cancelled.
CII exam systems are outsourced to City and Guilds.
The CII says it has already found replacement exam dates for over half of the candidates in late April or early May.
But one IFA candidate, who wishes to remain anonymous says: “It is a farce, I am trying to run a business and do exams at the same time. I did 50 hours revision in the week before, so it is disappointing that I have now got to wait until June 6 at the earliest to sit the exam.”
A CII spokeswoman says: “Our priority is to make sure that all candidates get the chance to take the exams as soon as possible. Already we have confirmed places in late April and early May for over half of those who missed out on Monday. We apologise to all those who suffered. We are responsible for making sure the exam process is as seamless as possible.”