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Advisers get same Zurich email thousands of times

Advisers were left in a muddle last week after a botched message from Zurich Financial Services was sent to their emails thousands of times.

The message, which highlighted reasons to invest in the group’s protection plans, was originally sent to advisers on March 15 although some advisers were still getting the same document over a week later.

Simpson Financial Services managing director Rob Simpson says: “In the end, I received the Zurich email over 25,000 times and had to call in IT specialists to rectify the problem.”

“I had clients calling me throughout the week asking why their messages were bouncing back. I may have lost a lot of business.”

A statement from Zurich said the incident was due to a bug in the server of one of the recipients which led to it being resent a number of times.

It says: “Although this situation was out of our control, Zurich will consider all reasonable claims for compensation if an adviser has been disadvantaged by this situation.”

Simpson says: “I expect them to pay the bill for the trouble caused, otherwise I will take it further.”


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