View more on these topics

Advisers get same Zurich email thousands of times

Advisers were left in a muddle last week after a botched message from Zurich Financial Services was sent to their emails thousands of times.

The message, which highlighted reasons to invest in the group’s protection plans, was originally sent to advisers on March 15 although some advisers were still getting the same document over a week later.

Simpson Financial Services managing director Rob Simpson says: “In the end, I received the Zurich email over 25,000 times and had to call in IT specialists to rectify the problem.”

“I had clients calling me throughout the week asking why their messages were bouncing back. I may have lost a lot of business.”

A statement from Zurich said the incident was due to a bug in the server of one of the recipients which led to it being resent a number of times.

It says: “Although this situation was out of our control, Zurich will consider all reasonable claims for compensation if an adviser has been disadvantaged by this situation.”

Simpson says: “I expect them to pay the bill for the trouble caused, otherwise I will take it further.”

Recommended

Initial switch

The Money Portal says it has secured backing from providers to wean its advisers off up-front commission.

Borrowers fail to get ongoing service

Mortgage brokers are failing to provide ongoing service to borrowers whose deals come to an end, says Accord Mortgages.The lender is urging brokers to put in place retention strategies, after it found two-thirds of borrowers were having to actively seek advice towards the end of their deal, rather than being approached automatically by their broker. […]

Sipp reaching a wider market as business booms

FundsNetwork says Sipps are increasingly becoming a product for the mass affluent rather than a niche vehicle for high-net-worth clients.The company’s research shows that a quarter of advisers have grown their Sipp business by 60 per cent or more since A-Day.Nine out of 10 advisers say the ability to consolidate existing legacy pensions within a […]

Manx mirror links for Friends International

Friends Provident International has added 19 new mirror fund links to its Isle of Man fund range, including direct property and fixed-interest portfolios.The range of property funds include bricks and mortar funds and property securities and UK and core globally diversified funds, with the latter available in multi-currency options.The funds available include M&G property portfolio, […]

Health - thumbnail

Absence management systems gone AWOL from UK’s SMEs, reports Jelf

A quarter (23 per cent)* of the UK’s small to medium-sized enterprises (SMEs) do not have an absence management system in place, according to new research from Jelf Employee Benefits. Despite 69 per cent* of organisations having a system in place, three-quarters (75 per cent) report that it is not providing them with sufficiently empowering absence or health data to inform an effective wellbeing programme.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com