View more on these topics

FundsNetwork glitch disrupts adviser business

Fidelity-owned FundsNetwork is working to fix an issue that has disrupted advisers placing Junior Isa business with it.

Money Marketing understands some advisers were experiencing problems with the platform last week, including when trying to trying to make additional payments to a Fidelity Jisa.

An issue with FundsNetwork’s online system meant advisers had to use paper forms.

Aviva apologises over website glitch

A FundsNetwork spokesman says: “This is a very recent issue and only impacts advisers who place Jisa business with FundsNetwork, which represents a very small number of advisers that we service. We are working quickly to resolve the issue.”

Annual accounts posted to Companies House in December for Financial Administration Services, the company that operates FundsNetwork and Fidelity Personal Investing, show the company posted a loss of £15.9m in the 12 months ending 30 June 2017.



Aegon completes transfer of 79,000 Cofunds customers

Aegon has completed the first stage of moving Cofunds customers onto its new combined platform, transferring 79,000 investors over Christmas. Those that were moved were non-advised investor portfolio service customers, mostly from building societies. Cofunds’ advised clients are expected to move to the new platform in May. On announcing the timeframes in November, Aegon said […]

FCA logo glass 620x430

FCA working group mulls multiple fund charge templates

The FCA working group tasked with setting a template for fund charge disclosure is considering whether one or multiple templates would be more suitable. The institutional disclosure working group, chaired by transparency champion Chris Sier, has been tasked with creating a new template for fund costs and charges following the package of remedies outlined in […]


Advisers question FOS impartiality claims

Advisers have called into question claims made by the head of the Financial Ombudsman Service that the complaints adjudicator is “not a consumer champion”. Earlier this week, Caroline Wayman told a committee of MPs that the FOS’ job was not to “advance the cases of the individual” but to provide a “level playing field”. Wayman […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment