Policy director Andrew Strange is calling for clarity over whether complaint handling will remain solely a company-based requirement under Disp or if the standards board will police personal liability.
He says: “Firm-based regulation with the FSA allows for limitations of liability through company formation, individual advisers authorised through an IPSB may not. Considering that the FSA states they are unable to justify a long stop, we have serious concerns over the monster that we could unintentionally create.”
FSA retail managing director Jon Pain told Money Marketing at last week’s retail distribution review conference in London that the crossover implications for complaint handling had yet to be determined.
He said: “That detail will emerge in the next stage. Clearly, the standards board will set the framework of the ethics and standards in line with the rules governing the market from ourselves and they will be aware of the Financial Ombudsman Service stance as well.”
Aifa has also warned that the new expenditure-based capital requirements could be counter-productive, with firms cutting back on compliance support to lower their requirements.