PruProtect has apologised after it repeatedly contacted an IFA’s client directly to sell them whole of life cover.
Index Financial Services managing director Emmanuel Kontis says PruProtect contacted his client by phone and post offering him PruProtect whole of life cover as part of a special offer along with an application form for the policy.
Kontis says: “PruProtect does not know my clients or whether whole of life cover is suitable for them, so it should not get involved in trying to sell them products.”
PruProtect says it contacted the client by mistake after its records showed the client did not have an adviser.
Head of account development Phil Jeynes says the offer is part of a campaign aimed at clients without an adviser and insists this is an isolated incident. He says: “A data error has meant that we have mistakenly contacted a client who has a broker linked to them. We have contacted the adviser and explained the mistake and we are confident this is an isolated incident.”
In May, PruProtect came under fire from advisers after approaching IFAs’ clients directly to discuss linking their protection policies to inflation.