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Adviser in court fight with Woolwich

Woolwich is being taken to court by a mortgage adviser seeking compensation for a series of alleged service blunders.

Strategic Financial Solutions joint managing director Henri Berest has applied to the county court to recover over 2,000 in expenses after he says Woolwich sent plans for a new-build property to a borrower’s old address.

Woolwich, which has compensated the client, has admitted its mistake but is only willing to refund 200 to the broker as it claims in a letter to Berest that “the proc fee paid for introducing business covers all ad hoc duties. The time spent chas-ing is considered a normal part of your business.”

He says: “Their argument about the proc fee is a licence for incompetence. Other advisers maybe in a similar position to me and Woolwich should think about their brokers.”

A Woolwich spokeswoman says: “We have not received any court documents and we have tried to resolve this on a goodwill basis.”

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