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Adviser demanding redress from CII for lost exam papers

An adviser whose exam papers were lost by the Chartered Insurance Institute’s courier company is demanding compensation and threatening to resign his membership.

Senior consultant of an unnamed IFA and Fellow of the Personal Finance Society John Dunckley has slammed the CII’s refusal to compensate advisers for lost hours spent revising despite pursuing compensation of its own from the courier that lost the papers.

Dunckley sat two exams on October 17 and the papers were lost by the CII’s courier. He says the CII’s offer to refund advisers and allow them to resit the exams for free is an insult and says he should be comp-ensated for the extra day out of the office needed to resit the exams.

Dunckley says: “I do not reg-ard the matter as closed. The CII has treated me and other advisers with utter contempt. I am 80 per cent sure I will be handing in my membership.

“To receive a letter from the CII inviting me to apply for chartered status at the same time as saying that they have lost my exam papers sticks in the throat.”

CII group public affairs director John Ellis says: “I understand how he feels but this is an isolated incident and we cannot entertain any further liabilities. This was not inefficiency on our part as it was the courier that lost the papers.”


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