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Action group bid in Sesame file fight

A former Sesame member is looking to set up an ex-members’ action group after the network refused him access to his client files to help him fight a complaint.

Hartlepool-based Independent Financial Services principal Jim Gillespie is calling on former and retired members to band together and pressure Sesame into allowing them to access their client files.

This comes after he received a letter from the network asking for 1,428.62 for a complaint it upheld without granting him access to copies of his files. He says it cited the Data Protection Act as the reason.

Earlier this month, Money Marketing revealed that Sesame told one former member it could not find his files as they were not kept in “a structured filing system”. Several other ex-members have complained of similar treatment.

Gillespie says he also wrote to Sesame’s legal representative Nicola Davis-Pipe, but besides receiving a letter acknowledging receipt of his communication, he has heard nothing in over five months and telephone messages have not been returned.

He says: “I am keen to set up an action group to fight Sesame on these cases. I want other ex-Sesame members to contact me so we can fight Sesame together.”

Sesame spokesman Jared Aitken says: “We sympathise with the people involved but unfortunately there are complex legal rules that we have to adhere to when dealing with requests to release client data.”

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