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Accord to allow brokers to upload documents

Accord Mortgages is to allow brokers to upload documents for mortgage applications from tomorrow.

Intermediaries will be able to securely attach documents straight to the case they apply to as part of an update to its mortgage application tracking system

The new system will also see Accord remind brokers about outstanding paperwork to help keep the broker informed and to speed up case processing.

It will also have provide a Q&A for valuations that come in lower than expected and what options are available to clients.

Accord also pledges send only one email every morning summarising all business with Accord, instead of one per case.

The lender will also now advise solicitors about the stages that require their input.

Accord Mortgages managing director Charles Canning says the changes are just one of a number they will be making to its broker offering this year.

He says: “We envisage its roll-out will speed up and simplify the application process. Brokers will also receive a streamlined daily email update containing information on the progress of all active cases.”

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  1. I would like to know what the lending criteria is for Accord as I have had 3 aip cases declined and the same 3 cases accepted by other lenders. The BDM’S never answer the phone and when you phone the head office they totally agree that they have problems gettin in contact with them. When you finally get contact with them they keep telling you that the affordability calculator is not the best. I just hope they get their act together when they do eventually get a case that they can deal with. Has any other broker had the same experience?

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