The Association of British Insurers has agreed to keep the term “total permanent disability” ahead of the publication of its updated statement of best practice for critical illness, due early next year.
The TPD clause within CI policies accounts for 3 per cent of claims, but of those over half are declined due to confusion among consumers about when they can make a claim.
The ABI has been consulting with the industry and carrying out consumer research since 2007 on how to improve TPD definitions after it was given the go-ahead from the Office of Fair Trading to clarify when a claim would be
The trade body came close to scrapping TPD altogether before proposing in June this year to replace the term TPD with “irreversible life-changing disability.”
In the updated statement of best practice, to be issued early next year, TPD will be retained but will include clearer definitions and headings about what TPD covers.
By keeping the TPD name the ABI says the updated terms can be applied to both new and existing policies.
Assistant director of health and protection Nick Kirwan says: “We believe this package of measures will make a positive difference in reducing the number of declined claims. The whole industry will be using the same words
to mean the same thing.”