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ABI publishes new guidelines for online and telephone protection sales

The Association of British Insurers has published new guidelines to improve clarity for consumers buying protection insurance online or over the telephone.

The guidance builds on the ABI’s earlier work to improve the clarity of application form questions and design.

ABI director of general insurance and health Nick Starling says recent years have seen more and more people buying life, critical illness and income protection insurance over the phone and online particularly through intermediaries.

He says: “This latest ABI initiative will help ensure that the UK uses worldclass online and telephone processes to help people disclose all the relevant information about their medical history. This will help ensure that people who take out cover in this way can rely on their policy to pay out when the need arises.

“Protection insurance gives peace of mind to millions of individuals and families in the UK. We want to ensure that people have full confidence in, and understanding of, the products available.”


Platform hikes sub-prime rates by 1 per cent and tightens criteria

Platform has confirmed it will be increasing its non-conforming range by 1 per cent with maximum loan to values lowered to 90 per cent from 95 per cent.It will also be increasing its prime range by an average of 0.40 per cent.As revealed by Money Marketing online yesterday, the lender will be lowering maximum LTVs […]

Aifa questions if mandatory qualifications will pass EU test

Aifa is questioning whether retail distribution review proposals for mandatory higher qualifications will get past the European Commission and is warning they could create an anti-competitive market.In the second of its RDR issue papers focusing on market segmentation, Aifa highlights the fact that Mifid does not stipulate the need for mandatory qualifications.It says the current […]

Mortgages PLC announces further lending criteria changes

Mortgages PLC has made further changes to its criteria after announcing initial changes earlier this week.In an email to brokers it says that due to continuing volatility in global capital markets, it has to make a number of additional changes to its lending criteria and rates.The lender will now only accept a maximum of 90 […]

July gross mortgage lending 12 per cent higher than 2006 says BBA

New statistics from the British Bankers’ Association has found that July’s gross mortgage lending of £21.3bn was 12 per cent higher than the same time last year.With annual house price inflation below this rate, the stronger figure reflects higher levels of re?mortgaging activity in the month.Underlying net mortgage lending rose by £5.7bn. Although this was […]

Can you put a hat on?

By Sarah Scott, marketing consultant You might think the question in the title is a strange one. Perhaps even more so when you learn that it’s one of several asked as part of an assessment for Employment Support Allowance eligibility in the opening scenes of the 2016 film, ‘I, Daniel Blake’. Daniel is a carpenter […]


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