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ABI in move to put more focus on declined claims

The Association of British Insurers has renamed its financial ombudsman service liaison committee as the treating customers fairly health claims committee, which will be chaired by Legal & General protection director Bernie Hickman.

The committee has a wider remit than previously and will be tackling declined claims as well as continuing to act as a conduit between the FOS and the insurance industry.

Hickman says the changes have been made to raise the reputation of the industry and boost consumer confidence.

The committee will be made up of around 10 members who will be confirmed over the next few weeks and is expected to meet on a quarterly basis, with the first meeting scheduled for April.

It will tackle issues such as the possibility of collecting paid-claim statistics centrally, promoting positive stories in the media about claims that have been paid and assessing the impact that the Law Commission’s reforms could have on claims paid.

Hickman says: “There are several committees that look at this area but it was not getting the focus on claims that was needed.”


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