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ABI advises on postal strike contingency plans

The Association of British Insurers says its members have plans in place to ensure customers remain covered and to minimise delays during the postal strike.

Steps that insurers will be taking include, using email, telephone and fax wherever possible. This may include emailing renewal terms, and commencing cover for general insurance and life and pension policies online, by email or telephone.

In the few instances when a written signature is required, this may be accepted by fax. Wherever possible, insurers will accept faxed copies of documents.

Firms will also be encouraging customers to pay by credit or debit card, direct debit or online wherever possible, rather than sending cheques.

For urgent claims where documents are required rapidly, insurers will use couriers or special deliveries. They will use bank transfer payments for paying claims, and any other payments, rather than posting cheques.

Many insurers will also be bringing in extra staff, if needed, to deal with any increase in enquiries from customers.

But the ABI is urging consumers to check when their policies are due for renewal to ensure that their cover does not lapse if they do not receive a reminder letter due to the strike.

The trade body says customers should contact their insurer or adviser if they are urgently awaiting any documents or payments, to arrange delivery by alternative means.


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There is one comment at the moment, we would love to hear your opinion too.

  1. Mr A R J Molyneux 30th October 2009 at 4:12 pm

    I am transferring an Isa from Nat West to Chelsea BS. I am told the transfer will take place after 30 Days and a Cheque will be used to transfer the funds. If that Cheque gets held up in the Post and I am losing interest on my funds I would like to know who is responsible for the loss of interest. Helpfully Nat West have told me that after they send the Cheque it is no longer there responsibilty. A very helpful attitude.

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