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ABI accused of leaving IFAs in dark on CI

Scottish Provident has hit out at the Association of British Insurers for leaving IFAs uninformed on critical-illness insurance developments by not communicating its statement of best practice effectively to them.

The company says it has had numerous calls from advisers who are unsure if they should delay writing protection business until the ABI’s new CI definitions have been implemented.

Many insurers have upgraded their CI policies in light of the changes by adding new conditions and expanding existing definitions.

But ScotProv head of marketing for UK new business Alison Turner-Holmes says the ABI has communicated these changes effectively to providers but advisers have been largely ignored.

She says: “The ABI should communicate better with the industry. Providers are up to date on it but for the poor IFA it is a different story. We have had so many IFAs on the phone asking whether they should be selling critical-illness cover now or waiting until after the changes have been implemented.”

ABI spokesman Jon French says: “We have done as much as we are able to do to ensure that these changes are communicated to the adviser community.

“We represent insurance providers, not intermediaries, and therefore do not have direct channels of communication with intermediaries. I would hope that Aifa passes on these changes to its members.”


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