Abbey National is offering a single IFA internet gateway for all its brands follow ing a repositioning of its businesses under the Abbey National for Intermediaries umbrella.
The company says the centralisation of its brands into a one-stop shop is part of its preparation for depolarisation. All intermediary business will be centralised to a single point of contact, including mortgages.
The logos of the key brands in the stable – Scottish Mutual, Scottish Provident, James Hay and Cater Allen Private Bank – have all been tweaked to coincide with the exercise, which went live this week.
By January 2003, Abbey says it will have a single salesforce covering its products. It will also introduce online account aggregation and make its retail fund supermarket Funds Centre available to IFAs.
Abbey National for Intermediaries head of e-commerce David Beattie says: “We are doing as much as we can to prepare for life after CP121 and Sandler, including multi-ties, by offering a company that is offering everything.”
Independent Financial Services director Jim Gillespie says: “It is nothing revolutionary. Service standards since the merger of ScotProv and ScotMut have gone down the toilet. I hope this makes a difference.”