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Abbey fined 800,000 for mishandling mortgage endowment complaints

Abbey has been fined 800,000 by the FSA for mishandling mortgage endowment complaints and misleading the regulator over its complaint handling process.

The FSA found Abbey mishandled around 5,000 complaints- including rejecting 3,500 complaints that should have been upheld- between October 2001 and September 2003.
The regulator says the rejected complaints cost the affected consumers 19m.



Club together for film EIS

A film company is offering an enterprise investment scheme in the hope of raising 2m for its new production, with investment starting at 5,000.

No silver spoon in my mouth

I refer to my letter, Backwoodsman of the PFS (Money Marketing, May 5) and Mr Barnett’s rather emotional response. I empathise with his sad personal circumstances and at no point did I question his or any other person’s integrity or honesty.

Fee move for Purely Mortgages

Purely Mortgages will become fee-based from June 1 in a bid to raise productivity which it says has suffered from lenders’ ineptitude since M-Day.


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