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Abbey consolidates 40 customer service centres

Abbey has finalised details of its strategic review, aimed at improving
customer service and boosting the efficiency of its operations through
concentrating on larger customer service centres.
Abbey is slashing its 40 UK service sites to move to five major
locations in which there will be £25m invested over the next three
years. These are in Belfast, Milton Keynes, Sheffield, Bradford and
Glasgow, the latter of which will absorb 900 employees from Abbey&#39s
Edinburgh site, which will close by the end of the year.
CEO Luqman Arnold says: “This is not just about cutting costs, it is
about delivering excellent service and giving our people better tools to
do their jobs, better training, better working environments and better
career opportunities.”

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