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Abbey consolidates 40 customer service centres

Abbey has finalised details of its strategic review, aimed at improving
customer service and boosting the efficiency of its operations through
concentrating on larger customer service centres.
Abbey is slashing its 40 UK service sites to move to five major
locations in which there will be £25m invested over the next three
years. These are in Belfast, Milton Keynes, Sheffield, Bradford and
Glasgow, the latter of which will absorb 900 employees from Abbey&#39s
Edinburgh site, which will close by the end of the year.
CEO Luqman Arnold says: “This is not just about cutting costs, it is
about delivering excellent service and giving our people better tools to
do their jobs, better training, better working environments and better
career opportunities.”


LLoyds TSB finance director to leave company immediately

Lloyds TSB Group has announced that its group finance director Philip Hampton is to leave the company immediately. He will be compensated in line with his contractual entitlement. Lloyds says since Hampton joined the company in June 2002 its strategic direction has changed, resulting in a focus on organic growth within the core businesses. It […]

Hop it hobbit

Last week, the Diary did something it has never done before. It read something in its downmarket rival twice. The Diary was flabbergasted, discombobulated, even. Was there really a complaint from two hacks that after being treated to the premiere of Lord of the Rings 3, a PR executive had failed to deliver a taxi […]

L&G launches protection marketing material

Legal & General is launching a new set of guidance cards that outline the opportunities for recommending key person cover, directors share protection and partnership protection policies. The life office&#39s 2003 business intentions survey highlighted that half of the UK&#39s small firms risk collapse within a year as the health of their key workers remains […]

New two year tracker from Savills

Savills Private Finance has launched a two year tracker at Bank of England base rate minus 0.2 per cent for the first year (current rate 3.55 per cent) and base rate minus 0.1 per cent for the second year. Penalties are six months&#39 interest during the two year period, minimum loan is £200,000 and there […]


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