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Abbey bans Personal Touch ARs from fast-track

Santander 480

Abbey for Intermediaries has banned appointed representatives of Personal Touch Financial Services from using its fast-track service due to concerns over the quality of business submissions.

A note from the network to its members last week explains that Santander’s intermediary lending arm recently carried out a quality audit on all mortgages submitted by PTFS members and had particular concerns that some members were not submitting income verification supporting documents.

As a result, PTFS members must now submit fully packaged cases, including all income verification details.

Abbey allows brokers to submit fast-track cases but insists that they obtain details of the borrower’s income. If the broker is called upon to produce evidence of income and fails then it would result in that person or firm losing the right to submit fast-track cases.

An Abbey spokeswoman says: “We can confirm we have removed the fast-track facility from the PTFS network. This decision was taken following the outcome of our latest regular monthly fast-track case sample. From the cases we sampled, it was clear across the PTFS network cases did not fully meet the income evidence standards we require, as stated on our income evidence guide.”

PTFS’ note to its members adds: “We would encourage all our members who write mortgage business to ensure a high-quality submission as this has the potential to impact every single mortgage writer in the network. Abbey could choose to change our proc fee unless we hit their quality standards.”

Emba group sales and marketing director Mike Fitzgerald says: “Once again we have been let down by a few brokers. It is unfair that we have to go to the lowest common denominator and lose out because of a few brokers who could not be bothered to get all of the documents together.”

In July, Abbey revamped the way it pays procuration fees to brokers based on the quality of business submitted. It means ARs of networks will get between 0.35 per cent and 0.40 per cent, depending on the quality of the cases they submit.

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