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90% Are happy with IFA service

Almost 90 per cent of consumers are satisfied with the service they have got from IFAs.

Research commissioned by Unbiased.co.uk also found that 86 per cent of people that used its Find an IFA service were satisfied, the highest level of consumer satisfaction since 2000.

The research was conducted by Consensus and aims to assess the experience of Unbiased.co.uk’s 600,000 online and hotline enquirers.

A total of 779 people were interviewed and 30 per cent were fairly satisfied while 56 per cent said they were very satisfied with the meeting with the IFA.

Of those using the hotline, 21 per cent said they were fairly satisfied and 65 per cent were very satisfied.

Unbiased.co.uk chief executive David Elms says: “Record levels of consumer satisfaction in the independent financial advice experience reveal that the IFA brand is stronger than ever. These figures clearly highlight that independent financial advice remains a crucial element in consumers’ financial planning and that the Unbiased. co.uk search adds value to our 9,000 member IFAs.”

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