'Outsider' is picked as new chief ombudsman
Share
Keeper of the public records to replace Merricks
Ceeney: ‘Extensive experience in strategic change management’
The Financial Ombudsman Service has appointed Natalie Ceeney as chief ombudsman and chief executive.
Ceeney succeeds Walter Merricks, who stepped down last October after 10 years in the post.
She will join as chief ombudsman on March 22 from the National Archives, where she is chief executive and keeper of the public records. She was previously director of oper- ations and services at the British Library and led strat- egic consultancy projects at McKinsey & Company.
FOS chairman Christopher Kelly says: “The challenges and demands facing us are ones that Natalie will be ideally positioned to meet, with her extensive experience in strat- egic change management.”
Lansons Public Affairs and Regulatory Consulting director Richard Hobbs says: “This is a very interesting appointment because Natalie comes from outside the sector. It will be interesting to see whether she buys the in-house view of how to handle cases or not.”
If you enjoyed this article, sign up here to receive daily email updates from Money Marketing and Follow @_moneymarketing
Readers' comments (1)
Evan Owen | 14 Jan 2010 7:29 am
I'm hopeful...but there must be more inut from the industry and a form of appeal against final decisions even if it is through ADR using a panel of advisers both past and present.
The politicians may think that a quick and easy resolution of complaints is what they created here, unfortunately the FOS became a political puppet where injustice was done when a member of the TSC threatened Merricks' position, that was just one example!
If the regulator and its rulebook was working as Parliament intended we wouldn't need the FOS, we most certainly wouldn't have the string of crises following failure which still afflict us after two decades of regulation.
Society needs regulatory balance, I see none.
Unsuitable or offensive? Report this comment