CII finds missing exam papers
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The Chartered Insurance Institute has managed to track down the exam papers that went missing en route to being delivered to examiners for marking.
The papers are now with an examiner and all 35 affected candidates should have their results by end of the week, two weeks later than the results had been expected.
A spokesman for the CII says the professional body considered passing those whose exam papers who went missing, before deciding to offer free revision days, free resits and for papers to be fast-tracked for marking instead.
He says: “I am delighted to be able to confirm that the papers misplaced by the courier firm have been located and are now with an examiner for marking.
“Obviously we would have much preferred if this had not happened as we take our responsibilities very seriously when it comes to tracking written papers. However, it is important to view this incident against the wider context - we oversee more than 80,000 exam sittings each year - and our couriers have never lost exam papers before.”
Money Marketing reported last week that 35 advisers who sat the CF5 integrated financial planning exam in April and were expecting their results on May 6 had been emailed by the CII saying their exam papers had been mislaid and that they would have to retake their exams.
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Readers' comments (47)
Stephen Mokhof | 16 May 2011 4:52 pm
Good that they found them, however they should still compensate the affected candidates for the stress caused by refunding the exam costs, as gesture of good will, as this shouldn't have happend.
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Thomas Kelly | 16 May 2011 4:53 pm
CII Spokesman says - "we oversee more than 80,000 exam sittings each year - and our couriers have never lost exam papers before.”
I guess they are not counting the lost CF9 papers from my exam sitting in Birmingham, I was forced to re-sit before the CII found them again, about six months later if I recall correctly.
Oh well at least I have two pass certificates for that exam !
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Anonymous | 16 May 2011 4:53 pm
Were they in Bid Laden's compound?
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Charles Henderson | 16 May 2011 4:56 pm
Numerous references to this blunder by CII...but I have not seen an apology from The Chief Executive
What a pathetic excuse...80000...so what
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Bark Pamphlet | 16 May 2011 5:00 pm
Ha ha! It's like Steve Coogan's swimming pool attendant in The Day Today!
"In January, no papers were lost. In February, no papers were lost. In March, no papers were lost. In April, SOME papers were lost.
"In May, no papers were lost. In June, no papers were lost. In July - I mean, I could go on..."
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Anonymous | 16 May 2011 5:05 pm
do we really believe the missing papers are to be blamed on the courier service or is it simply the incompetent CII at fault?? Yes, they considered passing everyone ( probably for about one second!). It is about time the CII owned up to its faults. They are untouchable!
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Peter H. | 16 May 2011 5:05 pm
Charles, do you seriously expect a body as incompetent as the FSA to make a humble apology, get real !!! They are too busy plnning this years Xmas bash, at our expense.
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Stephen Mokhof | 16 May 2011 5:19 pm
One more think they should invest in scanners, it would be of use if they scan the completed exam papers and email the scanned copies to the examiner to mark, that would save them a packet on courier costs.
That would reduce the risk of candidates having to re-sit and save them from a some embarrassment.
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David Ross | 16 May 2011 5:32 pm
Thank you all for your comments.
The exam papers misplaced by the courier firm have been located and are now with an examiner for marking. The results should be with the candidates by the end of the week - two weeks later than originally scheduled.
Rest assured the CII has apologised to all 35 of the candidates whose papers were misplaced by the courier who had collected them from the exam invigilator.
We have previously looked into scanning copies of the papers electronically at the exam centre and sending them electronically to markers for marking. This does have a cost implication as well as other logistical challenges. Consequently we have been reluctant to introduce additional cost into a process, which recent events aside does work well. We will however review our approach in light of this incident to see whether the introduction of electronic distribution of papers is necessary.
David Ross
CII
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Norm d'Plume | 16 May 2011 6:03 pm
Compensation for the grief caused and a statement as to what the CII is doing to prevent a recurrence would be welcome.
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