LV= pays 95% of protection claims in 2011

15 February 2012 11:08 am | By Paul Thomas

LV= says it paid out 95 per cent of protection claims in 2011.

The protection specialist says it paid out 91 per cent of income protection claims, 88 per cent of critical illness claims and 100 per cent of life assurance claims.

Fewer than 2 per cent of IP claims and 3 per cent of CI claims were rejected as a result of non-disclosure.

In total, LV= paid out £12m in IP claims, up 3 per cent on 2010, nearly £10m in CI claims, up 7 per cent on 2010, and more than £28m in life assurance claims.

The average age of it IP claimants was 45 and the average age of CI claimants was 47.

The average annual benefit for an IP claim is £16,568, paying out for an average of just over seven years, and the average CI claim was £70,098.

LV= head of protection Mark Jones says: “We have made a number of improvements in recent years, for instance to our tele-interviewing and intelligent underwriting, which has helped keep claims being declined for non-disclosure to a minimum.

“We are firmly committed to paying every valid claim and believe that releasing this data helps give people a better understanding of when claims are met.”

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