Bupa International develops quality assurance programme
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Bupa International has developed a quality assurance programme for its 7,500 providers with international healthcare accreditation body Joint Commission International.
Using tools developed by clinical staff from Bupa International and consultants from JCI, hospitals can assess their medical facilities and clinical quality based on international standards.
This will include assessments of patient safety, clinical services, hospital management and staff, and the general environment and equipment.
Bupa International medical director Dr Sneh Khemka says: “This programme differs from those used by many health insurers because we use medical expertise to set standards for those hospitals and facilities that we promote to our customers, enabling us to select hospitals primarily according to the hospital’s ability to provide the right treatment and quality of care, not simply on the basis of cost. The tools also help us to direct medical evacuations to the most appropriate facility.
“Our collaboration with JCI means that we can support hospitals in their continual quality improvement initiatives, ensuring standards improve further.”
JCI executive director of international services Sherry Kaufield says: “We are very pleased to work with Bupa International on this important initiative. Bupa’s commitment to providing patients the best care wherever they are in the world, matches the mission of JCI. We look forward to a long-term collaborative relationship with Bupa.”
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