Whitechurch sends Windsor Life dossier to regulator
The network polled its 163 advisers about the provider's service standards after getting complaints. It received 20 scathing responses.
Compliance director Gaynor Newman sent the complaints to Windsor Life along with a letter asking how it intended to address the situation and forwarded the complaints to the FSA. Newman says: "I was really unhappy with the response I got from them. I do not even think they read our letter. It is costing clients money and huge amounts of stress."
FSA spokesman Robin Gordon-Walker says: "We are closely monitoring the situation at Windsor Life relating to administrative problems."
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