Looking at the FOS’s published complaints decisions gives a good idea of what causes protection complaints and how the ombudsman views the issues
Technology is allowing consumers to remotely access documents while their adviser talks them through it and even sign agreements while ensuring security is not compromised.
Campaign to set out stall to secure funding from providers
Although many compliance officers are reluctant to consider the rebroking of critical-illness plans, using careful analysis can show when clients would clearly benefit from a change
The large insurers are lagging behind mutuals when it comes to innovation in the protection market
While the rest of the industry is stuck in the past, Zurich’s use of mobile technology makes advisers’ lives a whole lot easier by helping tackle the problem of case tracking
Building a business may be your client’s dream, but the self-employed face specific financial planning problems.
Advisers need to consider how and when insurers make partial payments not just that they are included in a critical illness policy.
It is worth getting up to speed on the details and advantages of key man insurance for corporate clients.
From their origins as welfare providers, friendly societies have always had a more personal approach to financial services and although they are having to adapt to the modern world this approach is paying off.
After years with little progress in closing the protection gap, auto-enrolment could offer a chance for real progress.
The last 12 months have seen a noticeable decline in protection sales. Is technology the remedy that the market needs?
Can the protection industry cater for people who work past age 65? Amanda Newman Smith finds out.
People need to get the right information and advice at the right time.
Mortgage sales have rebounded strongly in 2013 but so far the protection market has not experienced any knock-on effect
A holistic approach to financal planning could help advisers tackle difficult subjects with their clients, such as adequate protection for their family.
The number of partial payment enhancements to CI cover in recent years have led to some large differences between the level of cover for breast cancer.
Inflation is likely to remain a concern for some time but opting to use an investment bond offers savers a headstart to beat inflation, says L&G’s John Chew.
It is not just individual protection where there is protection gap, businesses and business owners also need to ensure they have sufficient cover, says L&G’s Clare Harrop.
An increase in the number of simple protection products should be seen as a good thing if it increases people’s engagement with with protection.