The Financial Ombudsman Service has reported a 46 per cent drop in year-on-year complaints between April and June.
Bogus callers posing as protection customers have been contacting advisers and providers.
Advisers cannot obtain client valuations following changes in April that saw firm cease paying trail commission.
Total payout during 2013 was £12.9m
Underwriting and the current pay structure are holding back protection sales.
With one of the worst protection gaps in Europe, what will it take to address the issue?
Loan-linked insurance cover is never, as providers may claim, free as someone always bears the liability.
Not just an insight to one’s own health, wearable technology can monitor stress, identifying the times when people might make the best financial decisions.
Commercial start-ups in Britain had a record year in 2013 but the need for business protection still proves to be too challenging a concept.
As an industry we should be encouraging as many people as possible to think consciously and deliberately about the financial risks they face and to then provide potential solutions.
Looking at the FOS’s published complaints decisions gives a good idea of what causes protection complaints and how the ombudsman views the issues
Technology is allowing consumers to remotely access documents while their adviser talks them through it and even sign agreements while ensuring security is not compromised.
Campaign to set out stall to secure funding from providers
The large insurers are lagging behind mutuals when it comes to innovation in the protection market