Bright Grey is calling on the Association of British Insurers to try to resurrect an agreement with GPs for insurers to access medical records or risk falling service levels.
In March 2010, the ABI and British Medical Association agreed a fee of £97 for GP medical reports and to provide a report within 21 days. The agreement expired in March 2011 and was not renewed.
A number of insurers, including Legal & General, have been using a subject access request, where a client can ask their GP for access to their full medical records for £10, due to frustration over paying £97 without getting a guarantee on turn-round times. But an SAR can take up to 40 days.
Bright Grey proposition director Roger Edwards says if GPs receive large numbers of SAR requests service levels will drop further. He says: “The overall consequence of using SARs might be a reduction in service from GPs because of the low fee. The options are we individually go to the BMA or the ABI could go back as they did before.”
An ABI spokeswoman says: “The issue of accessing medical records is a matter for individual insurers and customers.”