Ageas Protect will contact all of its existing critical illness customers to inform them that their terms and conditions have been improved, with some claimants receiving increased payments.
The move follows the launch of the provider’s enhanced critical illness product in November. At the time, Ageas stated that all enhancements will be applied retrospectively.
Existing claimants will be contacted if their claim is against one of the conditions that were improved in November and offered an increase payment where possible.
At least two children’s critical illness claims are included in this exercise, where the parents of those children will now receive double the sum that they had originally been paid.
Ageas Protect head of marketing Andy Milburn says: “We have chosen to apply improvements to our existing customers’ policies and also felt strongly about contacting previous claimants who may now receive a higher pay out as this underlines our commitment to treating customers fairly.”