Technical failures delay ifs exams

24 September 2010 0:00 am | Updated: 24 September 2010 2:59 pm | By Nicole Blackmore

Advisers due to sit an ifs School of Finance exam yesterday or today have been forced to reschedule following technical failures at the test centres.

The ifs says it uses Pearson Vue test centres to deliver its exams electronically, but technical glitches have prevented advisers from sitting their exams.

On affected adviser, who does not want to be named, says: “Sitting exams is such an upheaval anyway and when you arrange to take time out of the office, it is a huge inconvenience to have to reshedule.”

An ifs spokeswoman says: “We understand that there has been a technical problem at the Pearson Vue test centres that we use to deliver some of our on-demand electronic examinations. Pearson Vue have informed us that the problem is now fully resolved but it does appear that a small number of ifs students have unfortunately been affected.

“We regret any inconvenience this may have caused to these students. We are in discussions with Pearson Vue about how they will respond to those students affected. We are also speaking directly to those students who have experienced difficulties in order to help them make the necessary arrangements to re-schedule their examinations at the earliest possible opportunity.”

A Pearson Vue spokesman adds: “Due to a technical issue on ifs tests delivered by Pearson Vue, some candidates on September 23 and 24 were unfortunately not able to complete their tests.

“Pearson Vue has identified the cause of the issue and this has been fully resolved, so candidates can now take the tests as normal. Pearson Vue apologises to all candidates who were affected by the issue.”

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