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Categories:Regulation

Lead company failed to deliver IFA's order

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An IFA says lead company Meandmyleads failed to deliver an order for over two months and refused to issue a refund.

Reeves Financial Solutions owner Paul Reeves says he placed a £350 order for 10 leads with the firm on December 6. He claims Meandmyleads initially promised to deliver the leads within two weeks but when he had not received any leads by December 17, he emailed the firm requesting a refund.

On December 28, Meandmyleads managing director Jonathan Farmer responded, saying his staff had flu over the Christmas period which had delayed the order.

Reeves says he was assured all the leads would be delivered from January 3 onwards.

He claims he repeatedly tried to contact Farmer in January to ask for the leads to be delivered or for a refund to be organised but his calls were not returned.

He says: “I am very disappointed. I wanted my leads before Christmas so I could develop new contacts for the new year.”
Farmer says it usually takes two or three weeks to complete an order.

He says: “We had a slow pick-up rate in January but the situation seems to be improving. The client will receive his leads in the next week or two. We do not refund orders. It is a two-way relationship - we sometimes delay orders on behalf of brokers and we expect the same response from the broker.”

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Readers' comments (3)

  • From my own experience and from countless stories I've heard from other sources, I'm extremely sceptical of lead generation services. The last time we paid money to a lead service, the only "leads" we got were to people wanting free advice on things like which deposit account was currently offering the best rate of interest. There was certainly none from anyone willing to pay a fee for a thorough review and overhaul of their financial planning or even any particular element of it.

    And none of the companies we ever dealt with was prepared to countenance any sort of refund if all they fed you was a string of duds.

    IMHO, the ONLY leads worth paying for are those on which the potential client has declared specifically that they want advice NOW on vesting their pension fund/s or investing (as opposed merely to placing on deposit) a lump sum or on IHT mitigation.

    If there's no money-back guarantee of the quality of whatever leads you're being asked to pay for, my advice is to steer well clear.

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  • I had a similar issue with meandmyleads whilst I was a mortgage adviser in 2010. I was constantly fobbed off by Jonathan Farmer and eventually tried to reclaim the money owed to me through the small claims court. Meandmyleads still did not repay the money owed and I eventually gave up.
    This had happened to me with 3 lead generator companies.
    My advice would be to steer clear of these companies!

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  • I too also gave Jonathan Farmer £350 for 10 leads which failed to ever show up. He has not responded to emails or calls. By far the worst company I have ever dealt with do not touch them with a barge pole. Trading standards have no been informed but it appears he has just done a runner with our money.

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